Terms & Conditions

Terms and Conditions

-We have a strict NO PARTY policy.
-Check-out time is 10.00 AM. Late check-out incurs a late check-out surcharge. Please ask reception for surcharge rate.
-Parking on-site needs to be reserved in advance, and incurs a daily fee of $35.00. Parking is for standard vehicles only (clearance of 2 metres): we cannot accommodate larger vehicles. There is also public parking nearby.
-Our postal address is 707/7 Katherine Place Melbourne VIC 3000. If you wish to have mail delivered during your stay, please ensure you reference this address, and your name, so that we can ensure your mail is delivered to your apartment – it is best to contact us in advance to arrange this. If your mail is incorrectly addressed, you may not receive it.
-Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express or Diners Club credit card.

You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest’s name on the booking confirmation.

A security deposit of AUD 300 is required by cash upon arrival for incidentals. The Penthouse requires a AUD 500 cash bond. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

Please note that access to Aura on Flinders is via 7 Katherine Place off Flinders Street, between Spencer Street and King Street.

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